Privacy policy
Privacy Policy
Last updated: May 28, 2026
This Privacy Policy describes how Dual Drinks ("Dual Drinks", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from dualdrinks.com (the "Site") or use our Dual Drinks mobile application (the "App") available on the Google Play Store (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on the Site, update the "Last updated" date, and take any other steps required by law. We encourage you to review this Privacy Policy periodically.
Information We Collect
1. Information You Provide Directly
Contact and Account Information: Name, email address, phone number, username, password, and security questions.
Order and Shipping Information: Billing address, shipping address, payment information (processed by third-party payment processors), and order details.
Customer Support Information: Any information you provide when contacting us via email, in-app support, or other channels.
2. Information Collected Automatically (Website & App)
We automatically collect certain information about your device and usage ("Usage Data"):
Device information (device type, operating system, unique device identifiers such as Android Advertising ID, IP address)
Usage information (pages viewed, features used, clicks, session duration, crash reports)
Approximate location derived from your IP address
3. Information from Third Parties
We may receive information from service providers such as Shopify, payment processors, analytics tools, and marketing partners.
How We Use Your Personal Information
We use the information we collect for the following purposes:
To process orders, manage accounts, fulfill shipments, and provide customer support
To process payments through third-party providers
To send order confirmations, shipping updates, and customer service messages
For marketing and promotional communications (emails and push notifications in the App)
To personalize your experience and recommend products
To analyze usage and improve the Site and App
For security, fraud prevention, and to enforce our Terms of Service
To comply with legal obligations
Mobile App Specific Practices
When you use the Dual Drinks mobile app, we may collect and use:
Push notification token (if you enable notifications)
App performance and usage data
Device information for troubleshooting and analytics
Android Advertising ID for analytics and advertising
You can manage many of these settings through your device’s privacy and notification settings.
Cookies and Similar Technologies
We use cookies on the Site and similar tracking technologies (including SDKs) in the App for analytics, functionality, and advertising. You can manage cookie preferences through your browser. On the App, you can limit tracking via your device settings.
How We Disclose Your Personal Information
We may share your personal information with:
Service Providers: Shopify, payment processors, shipping companies, hosting providers, analytics services, and customer support tools
Marketing and Advertising Partners
Corporate Affiliates
Legal Authorities: When required by law or to protect our rights
We do not sell your personal information.
Data Retention
We keep your personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information (see Your Rights below).
Security
We use reasonable security measures to protect your information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us at info@dualdrinks.com so that we can delete it.
We have taken reasonable steps to make the Services appropriate for users 13 years of age and older.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including:
Right to access
Right to correction
Right to deletion
Right to opt out of marketing communications
To exercise these rights, email us at info@dualdrinks.com. We will respond as required by applicable law.
You can unsubscribe from promotional emails at any time using the link in the email. You can manage push notifications through your device settings.
International Data Transfers
Your information may be transferred to and processed in countries outside your own, including the United States. We use appropriate safeguards where required.
Third-Party Links
Our Services may contain links to third-party sites. We are not responsible for their privacy practices.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@dualdrinks.com
This Privacy Policy is governed by the laws of the United States.