Frequently Asked Questions

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can find our full refund policy here. To start a return, you can visit the self-service return process in your account here. Or you can contact us at orders@dualdrinks.com.

Great Things Are Coming: Dual Tumbler Launching Early 2026
We’re thrilled to share that the Dual Tumbler will officially launch in early 2026! As we bring this first-of-its-kind innovation to life, we’re taking the time to ensure every detail meets the highest standard of design, function, and quality.

Creating a tumbler that holds two drinks in one and lets you mix on demand is no small feat, and we’re proud to be leading the way. This journey reflects our bold commitment to reimagining drinkware and delivering something truly exceptional.

Thank you for being part of the Dual Drinks community. Your excitement keeps us moving and we promise it will be worth the wait. 💧🔥

To keep your Dual Tumbler looking great and performing at its best, we recommend hand washing only. Rinse thoroughly after each use and avoid soaking overnight. Skip the harsh chemicals, warm water and gentle soap do the trick.

Please note: The Dual Tumbler is not dishwasher or microwave safe. A little care goes a long way to keep your tumbler ready for whatever your day brings.

The Dual Tumbler offers a revolutionary design with two separate compartments, allowing you to carry two different beverages or food items simultaneously. This means you can enjoy a hot coffee and a refreshing smoothie, or tequila and a pineapple juice, all in one convenient container, without any flavor mixing OR choose to mix.

Our Dual Tumbler is engineered with double-wall vacuum insulation technology in each compartment, ensuring that your hot beverages stay hot for up to 8 hours and cold beverages stay chilled for up to 8 hours. This advanced insulation keeps each compartment at its desired temperature without affecting the other.

Absolutely! The Dual Tumbler is designed to accommodate both hot and cold beverages. Whether you're craving a piping hot soup on a chilly day or a refreshing iced tea on a hot summer afternoon, the Dual Tumbler keeps your drinks at the perfect temperature for longer.

Our Dual Tumbler is designed with portability in mind. It features a sleek and compact design that fits easily into your bag, backpack, or car cup holder. Plus, with its leak-proof and spill-proof construction, you can confidently take it with you wherever you go, whether it's to work, school, the gym, or on outdoor adventures.

Yes! We are committed to sustainability, and the Dual Tumbler is crafted from durable, BPA-free materials that are built to last. By using the Dual Tumbler, you're not only reducing single-use plastic waste but also investing in a long-lasting solution for your hydration and food storage needs.

Our Dual Tumbler is crafted from durable, BPA-free materials, ensuring safety and longevity.

We're currently shipping to customers across the continental U.S.! We’re focused on delivering a smooth and reliable experience, and as we grow, we plan to expand our shipping options. Sign up for our Newsletter or check out our Blog to stay tuned for updates!

For any inquiries or assistance, please email us at info@dualdrinks.com and our customer service team will be happy to help.