Frequently Asked Questions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can find our full refund policy here. To start a return, you can visit the self-service return process in your account here. Or you can contact us at orders@dualdrinks.com.
Great Things Take Time: Dual Tumbler’s Launch Moved to Early 2025.
While we initially anticipated the Dual Tumbler to roll out by the end of 2024, we’ve encountered some unexpected complexities in the manufacturing process. As a result, our production timeline has shifted to Early 2025. Though this delay wasn’t in our original plan, it’s a reflection of the unique challenges involved in creating something that’s never been done before—and a testament to our commitment to delivering the very best.
The Dual Tumbler offers a revolutionary design with two separate compartments, allowing you to carry two different beverages or food items simultaneously. This means you can enjoy a hot coffee and a refreshing smoothie, or tequila and a pineapple juice, all in one convenient container, without any flavor mixing OR choose to mix.
Our Dual Tumbler is engineered with double-wall vacuum insulation technology in each compartment, ensuring that your hot beverages stay hot for up to 8 hours and cold beverages stay chilled for up to 8 hours. This advanced insulation keeps each compartment at its desired temperature without affecting the other.
Absolutely! The Dual Tumbler is designed to accommodate both hot and cold beverages. Whether you're craving a piping hot soup on a chilly day or a refreshing iced tea on a hot summer afternoon, the Dual Tumbler keeps your drinks at the perfect temperature for longer.
Our Dual Tumbler is designed with portability in mind. It features a sleek and compact design that fits easily into your bag, backpack, or car cup holder. Plus, with its leak-proof and spill-proof construction, you can confidently take it with you wherever you go, whether it's to work, school, the gym, or on outdoor adventures.
Yes! We are committed to sustainability, and the Dual Tumbler is crafted from durable, BPA-free materials that are built to last. By using the Dual Tumbler, you're not only reducing single-use plastic waste but also investing in a long-lasting solution for your hydration and food storage needs.
Our Dual Tumbler is crafted from durable, BPA-free materials, ensuring safety and longevity.
Currently, we offer shipping only within the continental US.
For any inquiries or assistance, please email us, and our customer service team will be happy to help.