Política de envío
Shipping Policy
Welcome to Dual Drinks! We’re excited to deliver your favorite Dual Tumblers right to your doorstep. Please review our shipping policy below to understand our process and ensure a smooth delivery experience.
Processing Time
- All orders are processed within 7 business days (excluding weekends and holidays).
- During high-demand periods, processing times may extend slightly. If we expect a delay beyond our stated processing time, we’ll email you with a revised date and the option to cancel for a full refund.
Shipping Rates & Delivery Times
Total estimated delivery time = processing time + shipping transit time. Transit times below begin once your order has shipped, not when it is placed.
- Standard Shipping: Delivered within 3-7 business days after shipment.
- Expedited Shipping: Delivered within 2-4 business days after shipment.
- International Shipping: Delivery times vary by destination (typically 7-21 business days after shipment).
Shipping rates are calculated at checkout based on your location and the shipping method selected.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with tracking information so you can monitor its progress.
Shipping Restrictions
- We currently ship to all 50 states in the U.S. and select international locations.
- Please note that delivery to P.O. boxes may take longer than usual.
Customs, Duties, and Taxes
For international shipments, customs fees, import duties, local VAT/taxes, and carrier clearance or brokerage charges may apply upon arrival. These fees are determined by the destination country and its carriers, are not included in your order total or shipping charges, and are the sole responsibility of the recipient.
Lost, Stolen, or Damaged Packages
- Lost in transit. If tracking has not shown a delivered status and your package appears lost in transit, contact us at orders@dualdrinks.com with your order number. We’ll open a tracer with the carrier and work with you on a replacement or refund.
- Delivered but missing. Dual Drinks is not responsible for packages marked delivered by the carrier that are subsequently stolen or misplaced. If this happens, we recommend checking with neighbors and your building, then filing a claim with the carrier. We’re glad to provide any tracking documentation you need.
- Damaged on arrival. If your package arrives damaged, contact us at orders@dualdrinks.com within 48 hours of delivery with your order number and photos of the damage. We’ll be happy to make it right.
Changes or Cancellations
- Need to change or cancel your order? Contact us at orders@dualdrinks.com as soon as possible. We can accommodate changes or cancellations at any point before your order has entered the fulfillment and shipping process.
- Once an order has entered fulfillment or a shipping label has been created, we’re no longer able to modify or cancel it. At that point, please refer to our Refund Policy for return options.
Questions or Concerns?
We’re here to help! If you have any questions about your order, shipping options, or anything else, please reach out to us at orders@dualdrinks.com.
Thank you for choosing Dual Drinks! We can’t wait for you to experience the convenience and innovation of our Dual Tumblers.